Welcome to the Matchmaker!

You are most likely here because you are in the humanitarian sector and looking to find solutions to a problem you are facing. There are a few things that are important for us to know about you and your organization before we can make some recommendations. This application will take approximately 30 – 45 minutes to fill out. You will not be able to leave and save progress so please allocate the necessary time.
To prep, please prepare the following information:
  • Brief description of your problem statement
  • Information about national or international policies that might block a solution to your problem
  • Staffing, financial or other restrictions your organization may face.
After you’re done, we’ll send you a copy of your responses and information about next steps. It will take about 2 – 4 weeks to get back to you with results. We look forward to hearing more about your need for an innovative solution, so lets get started!

So we can contact you when your match has been made, please provide us with some basic information about you.

Please read these terms and conditions carefully because they will govern our relationship and your use of our Matchmaker service.

By clicking on ‘I have read and agree to the Terms of Service’ above, you are telling us that you understand and agree that:


All the potential solutions we give you have been made after careful consideration and with the best intentions. Unfortunately, we cannot unconditionally endorse or recommend any of these potential solutions because change is inevitable. Where possible we will try to connect you to the solution providers we identify, but as we do not always have a relationship with every solution provider this might not be possible. Sometimes we won’t be able to offer you a solution or an answer to your challenge, but if we can’t we will tell you how we came to this conclusion and offer you possible next steps. We really hope this doesn’t happen.


We always endeavour to provide the best potential solutions. Offering you potential solutions does not mean that we have performed a due diligence assessment of any of those potential solutions or of the suggested organisations. We highly recommend that you perform your own due diligence process before pursuing a solution or engaging in any contractual relationship with any suggested organisation.


We may use any data you submit to us to improve the Matchmaker service. We will share all data and organisational details anonymously in the public domain, unless you agree differently. We will share data by publishing a resource pack, an ecosystem map giving details about the organisations and initiatives currently working on humanitarian and social impact challenges across a specific area; a challenge map locating different challenges highlighted by you and other users in an anonymous fashion; and testimonials and feedback about us. We won’t make any of your data available to other providers for the purpose of getting any further work for us. But we (and our partners) will use any data collected via surveys to improve our services anywhere in the world. In this section ‘we’ refers to Civic, Response Innovation Lab and its operatives.


We value constructive criticism because we want continually to develop and improve our Matchmaker service. We have two brief surveys that you must complete. These will be conducted online, over the phone or face to face immediately after the process is complete (survey 1) and in a further 3-6 months (survey 2). Your responses help us understand what works well and what can be made better.


Our goal is to help entire sectors. To do this we will share your problem definition and the elements of your resource pack after the six week period of exclusivity expires. This information will be posted on our website anonymously, unless you agree otherwise. We will make sure to review any posting with you before it is published to give you the chance to remove any language you feel does too much to identify your organisation.


The data which you share with us remains your intellectual property. Any documentation we create using your data will become our intellectual property. You will be supplied with a resource pack. The information contained in it is our intellectual property. While you are using our Matchmaker services we will give you a six-week period of exclusivity during which the information provided to you is for your sole use. At the end of the six-week period of exclusivity we may publish any of this information with your details removed. You can, of course, give us permission to publish organisational details if you would like. You must credit us when you use any of the information we have given you, either in the resource pack or in any other manner.


We will always do our best to provide you with options which we think are credible, but the ultimate responsibility for making a match lies with you. Except as required by law, you cannot hold us liable for any negligence, breach of contract, duty, trust, default or any other negative instance that might arise due to our Matchmaker service. This is because it is dependent on so many factors beyond our control – such as the individual circumstances of each case; the resource constraints of the operational environment; the existing needs and capacities of the client; and the level of complexity of the problem at hand. We provide you with options not answers. We think the options are credible but you have the ultimate responsibility for making a match. We do not vouch for their reliability, availability or ability to meet your needs. If the match isn’t successful it’s not our responsibility or fault.


You indemnify us of any expenses, damages and losses (whether direct or indirect), including any interest, penalties, and reasonable legal and other professional fees that may be awarded against or incurred by you as a result of our Matchmaker service or solutions. In this section ‘us’ refers to Civic, Response Innovation Lab and its operatives.


If you do not comply with these terms and conditions and we don’t take action against you right away, it doesn’t mean we are giving up any rights we have to do that at a later stage. The only way we can give up any of our rights is by stating expressly, in writing, that we intend to waive or relax a specific term or condition.


If it turns out that a particular term or condition is not enforceable, this will not affect any of the other terms and conditions.


Our Matchmaker service is dynamic, and can be affected by events that are often beyond our control. Sometimes we may have to change these terms and conditions and we reserve the right to do so without your consent. We will let you know as soon as possible of any changes.


These terms and conditions are governed by English law.

Humanitarian Context

So we can connect you with the right type of match, we need to learn more about the humanitarian context you are working in. This section contains 16 questions will take approximately 20-30 minutes. Before beginning, please take some time to think about the following:
  • What humanitarian sector are you working in and who are you trying to help?
  • What challenges does your organization face in implementing a solution? These can be policy, time, funding, or people constraints.
  • FInally, what is already being done about the problem you are trying to address?
*We are currently only accepting applications from either Jordan, Somalia, Puerto Rico, Uganda, and Iraq
If you select 'Other', you will be asked to describe in more detail.
Words left: 180
Words left: 180

Tell us about your ideal match

Answer the following questions about your current organization's capacity and limitations to help us figure out the best partners to match for you.
Hover here for more information.
Words left: 180

Tell us about your available resources

Answer the following questions about your current organization's available resources.
Words left: 180
*More than one option can be selected. If you select 'None', we will assume you have staff available to implement a solution.

Measuring Success

To understand how we can best help you, we want to know how you will measure the success of a solution.

This is the last section and it contains 5 short questions about metrics that are important to you and your organisation and will take approximately 2 minutes to fill out.

Not at all importantModerately importantVery important
Appropriate to Context
Time to Market
Ease of Implementation
Track Record of Success