Timing of Solutions:
The Matchmaker will aim to deliver your resource pack within a month of submission. For more niche challenges, this process may take longer. We will update you after week 1 to provide a more defined timeline.
You will receive options, not an answer:
The Matchmaker is designed to select from and filter opportunities giving you a range of potential solutions to your humanitarian challenge.
We will contact you through the process:
We may need more information from you and may contact you to clarify details. Where possible, specify how much time you may be able to spend on the process. If you do not want to be contacted – this may lower the quality of outputs we can produce.
You are required to conduct due diligence on potential solutions:
The Matchmaker provides options we think are credible but the responsibility for making a match and implementing a solution is yours.
New opportunities may not have a solution:
For some more unique challenge spaces, there may not be an appropriate solution. Where this is the case, the Matchmaker will detail how it came to this conclusion and offer possible next steps.
We will provide connections where possible:
Where possible we will help to connect you to the solution providers we identify but we will not have a relationship with every solution we identify.
Don’t go into this process assuming we will find an answer:
This is a new process and there may not be an answer to your challenge, or there may be multiple answers that you need to make a decision on.
Your challenge may not be accepted:
If it is not deemed to meet our criteria or if we need more information, we will deny your application and inform you why and what might be done.
We will publish your results:
We want the Matchmaker to help not only its clients, but the humanitarian sector in general. Two months after the process, both your problem definition and elements of your resource pack will be posted on our website but without your name or organizational affiliation so others can learn from this. We will make sure to review any posting with you before it is published to give you the chance to remove any language you feel does too much to identify your organization. You can of course, give us permission to publish organizational details if you would like to.
Feedback is required:
We value constructive criticism as we try to develop and improve the Matchmaker. Users of the service will be expected to engage in 2 brief surveys – conducted online, over the phone or face to face. The first survey will be conducted immediately after the process is complete and the second in a further 3-6 months to help us understand what works well and what can be made better
You can go through the Matchmaker with more than one challenge but each challenge will be assessed on its own merits
Terms of engagement with RIL:
The Matchmaker is meant to identify potential solutions to your problem. We will talk you through these solutions in detail but do not currently offer any implementation or deployment support