A project born from Response Innovation Labs around the world. The Matchmaker program seeks to connect humanitarian problem holders with tested solutions. The project is being piloted in Jordan and is available to any organisation that is open to solving problems in new and innovative ways.
The Matchmaker is a new service being piloted in Jordan and Somalia. Its intention is to provide impartial and independent advice on solutions for challenges being pioneered in the humanitarian sector.
It is available to any organization open to solving challenges in a new and innovative way. Users of the service can be agencies, government ministries, corporates, CBOs or social enterprises. Users should be looking to deliver solutions quickly to those who can use it.
As a pilot service, the matchmaker is being delivered free of charge with support from DEPP Innovation Labs, Start Network and DFID.
The Matchmaker will aim to deliver your resource pack within a month of submission. For more niche challenges, this process may take longer. We will update you after week 1 to provide a more defined timeline.
The Matchmaker is designed to select from and filter opportunities giving you a range of potential solutions to your humanitarian challenge.
We may need more information from you and may contact you to clarify details. Where possible, specify how much time you may be able to spend on the process. If you do not want to be contacted – this may lower the quality of outputs we can produce.
The Matchmaker provides options we think are credible but the responsibility for making a match and implementing a solution is yours.
For some more unique challenge spaces, there may not be an appropriate solution. Where this is the case, the Matchmaker will detail how it came to this conclusion and offer possible next steps.
Where possible we will help to connect you to the solution providers we identify but we will not have a relationship with every solution we identify.
This is a new process and there may not be an answer to your challenge, or there may be multiple answers that you need to make a decision on.
If it is not deemed to meet our criteria or if we need more information, we will deny your application and inform you why and what might be done.
We want the Matchmaker to help not only its clients, but the humanitarian sector in general. Two months after the process, both your problem definition and elements of your resource pack will be posted on our website but without your name or organizational affiliation so others can learn from this. We will make sure to review any posting with you before it is published to give you the chance to remove any language you feel does too much to identify your organization. You can of course, give us permission to publish organizational details if you would like to.
We value constructive criticism as we try to develop and improve the Matchmaker. Users of the service will be expected to engage in 2 brief surveys – conducted online, over the phone or face to face. The first survey will be conducted immediately after the process is complete and the second in a further 3-6 months to help us understand what works well and what can be made better
You can go through the Matchmaker with more than one challenge but each challenge will be assessed on its own merits
The Matchmaker is meant to identify potential solutions to your problem. We will talk you through these solutions in detail but do not currently offer any implementation or deployment support
The rest of the criteria are scored by the team and the final decision is made in consultation with team members.
If you are not selected to go through the process, we will always provide you with our reasoning and in some cases, it may be possible to alter your own criteria to get it selected or, where there are capacity issues, to delay selection for a period of time.
Support and consultation in framing your problem
Review of your opportunity by at least one technical expert
A resource package with ideas, connections, products and an ecosystem map
A call with the team to review the resource package and discuss next steps
Have the passion and enthusiasm to change the way opportunities are met in the humanitarian space
Can give 2-3 hours to complete the Matchmaker Application (including the initial application and future calls to gather more information as necessary)
Can make themselves available during the process to field questions from our team
Can be accurate in defining the parameters of the opportunity including, to the best of your ability, budget and capacity to implement
Commit to providing feedback on the process immediately after completion and 3 month hence